BridgeTECH (Wednesday Full Day Conference)

Empathetic Tech: Building Products That Solve Real Problems

Audience: Practitioner: Been around - looking to spark new ideas

Wednesday, July 31, 2024

1:30 PM – 2:05 PM EST

Location: Chesapeake A

Justin McCord

SVP, Marketing & Communications
RKD Group
Catherine Bacon

Lead of Digital Strategy
Heller Consulting
Cherian Koshy, CFRE

Vice President, Product Strategy
Kindsight
Jon Thompson (he/him/his)

Associate Vice President, Philanthropic Strategy & Technology
Children's Hospital of Philadelphia

Presentation Summary: Nonprofits have cobbled together customized and point solutions or off-the-shelf products designed for other industries—spending millions of dollars in some cases on products designed for commercial brands.

It’s time to take back the reins.

In this session, we’ll examine the gaps in nonprofit tech—and discuss why empathy must be at the core of product design. Attendees will learn the importance of building products with intention, keeping the donor journey at the forefront and safeguarding sensitive data.

Dedicated to tech leaders, product designers, developers and anyone who aspires to bridge the tech gap in the nonprofit industry, this session will empower organizations to rethink the way technology integrates into the sector.

Learning Objectives:

Five key product gaps in the nonprofit tech space
How to design and implement products with a people-first approach
Ethical ways to prioritize data privacy