Director, Acquisition & Experience Plan International Canada
Presentation Summary: Hear from a longtime charity partner of Globalfaces (GF) about the benefits they've seen from Globalfaces' leveraged data and AI to create an incredible experience for their donors. Additionally, the leaders from Globalfaces will walk you through how transformative Level AI was in their approach to canvassing through call center listening, to help increase efficiencies and fundraising.
Level AI allows GF to monitor 100% of their verification calls from canvassing in order to ensure the best possible experience. It also allows them to create efficient quality assurance that can ensure their callers reflect exactly what the charity wants to be said at the time of the donor acquisition. This, in turn, frees up their QA Analysts to coach on more calls, update scripts, and provide actionable insights on the spot.
We’ll not only walk you through this transformation, we’ll show you how data (with an AI lens) can guide your organization to provide the best donor experience.
Learning Objectives:
How using AI in the call center provides a better-quality sustainer and an improved donor experience, listening to 100% of donor calls and tagging calls to ensure the right language for your organization is used.
Segment sustainers (where possible) to provide a better donor experience, based on preferences
How this accurate data, in the right format can save administrative time on the charity end. What that looks, such as removing internal repetitive tasks and data cleansing.
