SFG is a Business Process Outsourcing company (BPO), managing your organization’s operational needs so you can focus on your strategic plan. We are a trusted partner for handling such processes as secure donation and payment processing, lockbox services, premium fulfillment, hosted donation web pages, donation/tax acknowledgements (printed, emailed), donor/constituent care services, inbound call center, and more for fundraising and nonprofit organizations.
With SFG’s technology solutions, you gain a 360-degree view of your donors, constituents, and customers. No matter how you engage your audience, SFG captures that information in our unified relational database to create a single unique customer record, allowing management of your audience across multiple systems, and even integrating your multiple systems and processes in one place. From data services such as data hygiene and list segmentation, to thorough monthly, weekly, and real-time reporting, to business intelligence and analytics, you can utilize that information to build long-term relationships with your donors, constituents and customers and meet your overall goals.