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Champions Spark in Labs

Strategies for Selecting the Right Donation Processing Solution for Your Organization

Audience: Practitioner: Been around - looking to spark new ideas

Thursday, August 1, 2024
4:10 PM – 5:10 PM EST
Location: Solutions Showcase - Champion Lab 1
Presentation Summary: In this enticing and important session, you’ll review the benefits and potential drawbacks of both performing caging and cashiering in-house and outsourcing these processes. We’ll uncover for you the top things to look for when vetting new providers (or vetting the first), including information about security, technology, service levels, business continuity plans, and credentials. You’ll also learn how to partner with the selected vendor to ensure ongoing collaboration that supports your growth. And you’ll discover how to address setting up your in-house processing, including security and business continuity as well as process flows and staffing to consider.

So don’t hesitate to join the four presenters of this session, including a solutions provider, a consultant, and representatives from two nonprofits who are tasked with working with in-house or outsourced caging/cashiering solutions.

Learning Objectives:

  • Compare in-house, outsourced, and hybrid options from multiple vantage points and outline the pros and cons of each option in order to select the solution that is best for your organization at this time
  • Budget key points and concerns, and security and compliance requirements for each option
  • Understand the entire process of how to select an outsourced solution, from writing an RFP, to working through the contract, as well as how to work with your vendor from onboarding to working together. You’ll learn the right questions to ask to get to the right match for your organization’s volumes and unique needs